PRODUCT SUPPORT

Product Support & Downloads

Find your model. Find the right information. Resources for purchasing, selling and using BaiForce products.

Send support request

01 / Downloads

Resources for your next step.

Catalogues and specification sheets use published website data. Supplied configurations, certification documents and compatibility are checked by model.

PDF4.8 MB

中文

Product catalogue

152 published products · October 2026Download PDF
PDF4.8 MB

English

Product catalogue

152 published products · October 2026Download PDF
PDF4.8 MB

Tiếng Việt

Product catalogue

152 published products · October 2026Download PDF
MODEL / PDF

Model specification sheets

Search by model or product name and download an individual specification PDF.

Uses published specifications in the selected language; pending parameter values and prices are omitted.

02 / Battery compatibility

Check the model before pairing.

Matching voltage alone does not establish compatibility. Provide the tool, battery and charger models so we can check the connection, charging requirements and configuration.

Tool modelCompatible batteryMatching chargerRestrictions
A factory-verified compatibility table is not yet published. Request a model compatibility table

03 / Find your model

Start with the model label.

Photograph the tool nameplate or model label, then the battery and packaging labels. The logo and appearance do not identify the model.

Example label information
BAIFORCEMODELJW–XXXX
VOLTAGEBATCH / SERIAL

This example shows what to read. Label position and appearance vary by model.

  1. 01

    Tool nameplate / model label

    Capture the full model, rated information and batch or serial number, if present.

  2. 02

    Battery & charger labels

    For compatibility questions, include both models and their input / output information.

  3. 03

    Packaging or purchase record

    If labels are worn, provide the carton label, order reference and an overall product photo.

04 / Service & warranty

3-month replacement coverage. 1-year warranty.

BaiForce provides 3-month replacement coverage and a 1-year warranty, giving you confidence when purchasing and peace of mind during use. For the applicable coverage and service process, please contact our after-sales team.

Warranty period & coverage

Request the terms applicable to your model.

Repair, replacement parts or other remedies

Provide a description and photos so the applicable handling can be checked.

Spare & wear parts

Availability of brushes, chucks, batteries and other parts is checked by model.

Request warranty & spare-parts terms

05 / FAQ

Common questions, clear answers.

Can BaiForce batteries be used with other brands?

Cross-brand compatibility is not published here. Do not mix products based only on a similar appearance, connector or voltage. Provide exact models for verification.

Which plug options are available?

Plug type, input voltage and applicable certification must be confirmed by charger model and market. Include the destination country or region in your request.

Can 21V and 40V tools share batteries?

Do not pair tools and batteries with different voltages based on appearance. Follow their rated requirements and verify the models before purchase.

What should I do if products arrive damaged or have a quality issue?

Keep packaging, labels and purchase records. Photograph the packaging, overall product and issue area, and submit the model and description using the support form below. Handling is checked against the supply agreement.

Can I request a manual that is not listed?

Yes. Provide the model, manual language and market so we can check which documents are available.

06 / Request support

Send the details directly.

For documents, compatibility, product issues and spare parts.

Up to 3 JPG, PNG or WebP images, 4MB each. Include labels and the issue area. Do not upload ID or payment information.

Submission creates a support reference. It does not confirm email delivery or a handling decision.